Returns Policy

EXCHANGE ONLY WHEN PURCHASED AT RETAIL PRICE. ALL DISCOUNTED ITEMS OR COLLABORATIONS ARE FINAL SALE. NO EXCHANGES OR REFUNDS WHEN PURCHASED AT DISCOUNT.

For items purchased at retail price exchange must be processed within 14 days of shipment receipt. All exchanges depend on existing stock.
To cancel or change an order you must contact within 12 hours of placing the order.

Way Kool Man will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.
For any problems or concerns with the merchandise notice must be given to within 2 days of shipment receipt.

To exchange an item it must have the original packaging, in as-new condition with both tags and printed receipt when returned. All International customers are financially responsible for shipping the item back to Way Kool Man for the exchange, as well as for shipping the exchanged item back to their respective country.

Any product shipped back to Way Kool Man as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to Way Kool Man at the company’s expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.

Any product shipped back to Way Kool Man as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $6 restocking fee per item.

Way Kool Man

Business Street Address – 33 Landsdowne Drive, Ormeau Hills, Qld, 4208, Australia
Phone: +61 423 006 767

Need to return an item?

To request a return or refund simply complete the form below. We will then contact you once your request has been investigated. This will normally be via email so please ensure your email address is correct.